Right of withdrawal

Consumers have a right of withdrawal under the following conditions, where consumer is any natural person who enters into a transaction for purposes that can be attributed primarily neither commercial nor independent professional activity:

You have to withdraw from this contract within fourteen days without giving any reasons.

The withdrawal period is fourteen days from the day on which you or a third party indicated by you, other than the carrier, have taken the final goods in possession or has.

To exercise your right, you have to (Janzen pipes, Haselbusch 12, 22549 Hamburg, Germany, Tel 040-85 32 21 25, email:. z means a unique explanation (B. one of sent by mail letter or e-mail / fax). about your decision to revoke inform this contract. You can for the existing withdrawal form to use (link), which is not prescribed.

it made to safeguard the withdrawal period is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we have put all the payments that we have received from you, including delivery costs (except for the additional costs arising from the fact that you are the delivery chosen a different way than we offered expensive type of standard delivery have) without delay and no later than fourteen days to repay from the date on which the notification was received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged for this repayment charges. We can withhold reimbursement until we have the goods received back again or until you have proven,

You have to hand over the goods immediately and in any event not later than fourteen days from the date on which they notify us of any cancellation of this contract returned to us or not. The deadline is met if you send the goods before the period of fourteen days.

They bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods if the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

Exclusion of right of withdrawal

The right of withdrawal does not apply to items that have been changed by instructing the customer technically and / or machine from us. For example, by inserting pin, deformation or shortening of mouthpieces.

The right of withdrawal does not apply to consumers who are party when the contract was concluded any Member State of the European Union, whose sole residence and delivery address are at the time the contract was concluded outside the European Union.

Premature expiration of the cancellation

Was determined that processing / repair to begin during the withdrawal period, so we must be paid an amount equal to the proportion of up to the date on which the opposition is us has reached us already corresponds to work carried out.

Withdrawal form PDF